Shipping Policy
Shipping is only available for U.S. States and Territories.
Shipping time Frame
Orders will be shipped within 5-7 business days after purchase.
Most orders will be delivered within 7-10 business days with ground shipping.
Shipping Rate
Orders of $50 or more, free ground shipping will apply.
For orders of less than $50, ground and express shipping rates will be available at checkout.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note shipping costs for returns/exchanges are at customer's own expense
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
All returned items must be unused and in their original packaging.
To start a return, you can contact us at info@yourstrulycandleco.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages & issues
Please inspect your order upon reception and contact us within 3 business days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions/non-returnable items
Unfortunately, we cannot accept returns on sale items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.